Philosophy and Aims — We aim to connect people with the wide variety of information and services available to them.

Information is only as good as people’s access to it.

The Citizens Advice Bureau Wimmera-Mallee is a community based organisation that is:

· Professional in approach

· Caring in nature

Empowering People in the Decision Making Process — We respect enquirer’s right to make their own decisions. Clients are provided with the relevant information or referral to enable them to come to their own decision in an informed manner.

Areas Covered

· Personal

· Legal

· Consumer

· Family

· Financial

· Leisure

· Health and Well-being

· Accommodation

· Neighbourhood issues

Services Include

· Free Information

· Free Tax Help

· Assistance in filling in documents

· Referrals for professional help

Examples of Enquiries Received

· Dispute with neighbours;

· Assistance with an abusive partner;

· Local further education classes;

· Disposal of unwanted baby furniture;

· Emergency relief;

· Consumer issues;

· Anger management classes;

· Marital difficulties;

· Advice on buying a house;

· How to have a baby christened;

· Importing food;

· Assistance for a victim of crime;

· Bushwalking Clubs;

· How to object to rating valuation;

· Diagnostic hearing test;

· Paying tax by instalments;

· Lost Visa from India;

· Leaking sewerage pipes;

· Legal status of de facto relationship;

· Laws for operating markets;

· Working permits for overseas visitors;

· Emergency accommodation;

· Organ donation;

· Complaint about faulty white goods;

· Are wills valid in other states if you shift;

· Drought relief;

· Building permits;

· Wage claims;

· Unfair dismissal's;

· Permit applications